Royal Mail apologises after issues with deliveries in Warwickshire village
ROYAL Mail has apologised for a temporary breakdown in postal deliveries in Snitterfield.
It came after residents in Hurdlers Lane in the village complained that they’d had no mail in nearly two weeks.
Alec Huntley, who lives in Hurdlers Lane, became so frustrated that a delivery which should have arrived on 25th August still hadn’t arrived on 1st September that he contacted the Herald to complain.
“I’m also aware from reading local forums that this is happening all around the town and local villages,” he said.
And he added: “We have tried to contact Royal Mail but you cannot speak to anyone, and the sorting office is only open for two hours a day, 8am to 10am, so it is impossible for people to get there if you work.”
However, a spokesman for Royal Mail told the Herald: “Unfortunately, there are delays in the area which includes Hurdlers Lane, although as of Friday all post for that road had been issued.
“There has been some issue with sick absence which has disrupted the service; however we have plans in place to mitigate this. We apologise to residents who have experienced delays.”
The Herald has become accustomed to complaints about delays in postal deliveries. In June this year 75-year-old grandmother Ann Houston of Clopton Road, Stratford, told us how medicines, vital information about her pension and a parking fine all arrived late, after Royal Mail failed to deliver on time.
Eventually she went to nearest delivery office in Maybrook Road and was handed a large folder bulging with undelivered post addressed to her, including medicines and birthday cards – one from her son in Australia.
In May this year a cancer patient told how she’d missed five hospital appointments because Royal Mail had failed to deliver her letters on time
By failing to meet its delivery targets Royal Mail is facing the possibility of a hefty fine from Ofcom.
